To be eligible for a return, your garment must:
- Be unworn, unwashed and unaltered.
- Have all original tags attached.
- Be returned, where possible, in its original ACT London packaging, including the garment bag and any accessories provided.
- Be free from perfume, makeup, deodorant, stains or any other signs of wear.
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at concierge@actlondonuk.com. Where your order has not yet been dispatched, we will endeavour to cancel it before shipment and process the applicable refund. Once an order has been dispatched, we are unable to cancel the shipment. You may instead request a return following delivery in accordance with our returns policy.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Size exchanges are available within 7 working days days of delivery, subject to stock availability. If your requested size is unavailable, our Concierge team will be pleased to discuss the available options.
If you believe your garment has a manufacturing defect, please notify our Concierge team within 5 days of receiving your order. Kindly provide clear photographs and a description of the issue so that we can assess the garment and, where appropriate, arrange a repair, replacement or refund.
International Returns & Exchanges
For international returns, the customer is responsible for all return shipping costs, including any courier fees, duties, taxes or customs charges associated with returning the item to ACT London.
For international exchanges, the customer is responsible for the cost of returning the original item to ACT London and the cost of shipping the replacement item back to them. Any applicable duties, taxes or customs charges remain the customer’s responsibility.
All return, exchange and manufacturing defect requests must be submitted via WhatsApp to our Concierge team before any item is returned. Returns sent without prior authorisation may not be accepted.
For full details, please refer to our Refund Policy and Terms & Conditions.