Golden Royalty (Made-to-Order)

Made-To-Order

All Act London pieces are made to order and produced specifically for each client. Due to the bespoke nature of each garment, all sales are final.

Refund Policy

Due to the made-to-order nature of our pieces, items are exempt from standard return under the Consumer Contracts Regulations. Refunds are only granted under the following conditions:

1. If production has not yet started (prior to measurements being submitted).
2. If the garment is received with a fault or manufacturing defect.
3. All pieces undergo quality checks before being dispatched. No refunds will be issued for fit issues resulting from incorrect measurements provided by the client.
4. To report a fault, please contact us within 5 days of receiving your item with photographic evidence. This helps us resolve the issues promptly.

Exchange Policy

As all pieces are made to order, exchanges are limited.

Exchanges may be considered only in the case of a confirmed manufacturing defect. In such cases, clients must notify Act London within 5 days of receiving the item, with supporting evidence to allow for prompt resolution.

Act London reserves the right to assess the issue and offer a replacement where appropriate.

International Orders

All international shipping charges are calculated separately at checkout and are not included in the product price.

For international orders, the customer is responsible for any import duties, customs charges, VAT, sales taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping fees charged by Act London.

Act London has no control over such charges and cannot predict their amount. Any customs-related fees must be paid by the customer upon import where applicable.

Failure to pay customs duties, taxes, or import charges resulting in refusal, delay, return, or destruction of the shipment shall remain the responsibility of the customer, and shipping costs are non-refundable.

Quality Disclaimer

Due ​to the handcrafted nature of our garments, slight variations in beading, texture and colour may occur and are considered part of the piece’s unique character.

Cancellation Policy

Orders may only be cancelled prior to measurements being submitted. Once measurements have been received and production has commenced, orders cannot be cancelled. Where a cancellation is made before production begins, any payment made will be refunded in full within 10 business days.