To be eligible for a return, your garment must:
- Be unworn, unwashed and unaltered.
- Have all original tags attached.
- Be returned, where possible, in its original ACT London packaging, including the garment bag and any accessories provided.
- Be free from perfume, makeup, deodorant, stains or any other signs of wear.
Size exchanges are available, subject to stock availability. If your requested size is unavailable, our Concierge team will be pleased to discuss the available options.
If you believe your garment has a manufacturing defect, please notify our Concierge team within 5 days of receiving your order. Kindly provide clear photographs and a description of the issue so that we can assess the garment and, where appropriate, arrange a repair, replacement or refund.
All return, exchange and manufacturing defect requests must be submitted via WhatsApp to our Concierge team before any item is returned. Returns sent without prior authorisation may not be accepted.
For full details, please refer to our Refund Policy and Terms & Conditions.